Chapter 9: Security
In 1996, staff at an English health authority were trained to check for phone fraud. When someone called asking for details about the patient the staff would ask for the name of the caller and then call back to provide the patient’s details. However, rather than using the number that the caller had given, the staff used the phone book to find the correct number. It turned out that some 30 enquiries per week were from callers who were impersonating healthcare workers to get sensitive information about patients[1].
Fraud attempts are going on all the time, targeting your phone staff, your paper notes and of course your handheld computer. Worse still, it is easy to leave your device behind for others to steal or simply look through.
1 - Page 167 of “Security Engineering” by Ross J. Anderson. Wiley, 2001. For the
guidelines that Dr Anderson recommend, see BMJ 1996;312:109-111.
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