- case study - how an American hospital with great funding and latest technology can still fail

- A little time at the start saves a lot of time in the long run

- One-on-one training is better than a lecture

- Palm OS Simulator
- dotPocket

- Handwriting

- Graffiti for Palm
- Different types of writing for Pocket PC

- Teach by task, not by feature

- Beaming is essential to teach early on