Chapter 12
Case 1 - The haematology department
Excerpt from the book....
At first sight, there was no problem to solve. The team was organised and efficient. However, following the hiccup incident and a lecture we had given, the team invited us to teach them how we used our handhelds. Behind all this was Sister Atterbury's desire for her team to take full advantage of handheld technology.
A discussion with the team was illuminating and important. First, we asked them to name occasions on which they found difficulty in getting the right information at the right time. As perfectionists, they produced a long list. As pessimists, we picked three items for which the handhelds were most promising:
- Organiser functions, such as keeping track of the individual's schedule, and carrying the hospital's directory of phone numbers.
- The ability to carry all the latest protocols at all times.
- The ability to consult multiple and comprehensive medical reference texts.
In addition, we wanted to teach the members of the team to be confident
and independent with the machines.
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